General Conditions:
Cartagena de Indias
Day 1. Cartagena: Arrival, assistance at Rafael Núñez International Airport, and transfer to the hotel for check-in.
Includes: Private transport, bilingual guide, local medical assistance card
Day 2. Cartagena: City Tour (Private): Breakfast at the hotel. We will begin with a panoramic tour through the residential neighborhoods of Bocagrande, Castillogrande, and Manga.
Then we will go up La Popa Hill to enjoy a complete view of the city and a guided visit to the convent and church. The tour continues with a visit to San Felipe de Barajas Fortress, Spain’s most important military engineering work in the Americas, built to protect the city from pirate attacks. Finally, we will return via Santander Avenue to admire the bastions and walls of the historic center, with a stop at Las Bóvedas artisan market. Return to the hotel in the afternoon.
Includes: Private transport, entrance to San Felipe Fortress and La Popa Convent, bilingual guide, local medical assistance card
Day 3. Cartagena – Next Destination / Origin City: Breakfast at the hotel. At the agreed time, assistance at the hotel and transfer to Rafael Núñez International Airport to take a flight (not included) to the next destination.
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Back to homepage Reload pageAt RaysGO Travel, part of Grupo Rays, we value and respect your privacy. For this reason, we want to inform you clearly and transparently how we collect, use, store, and protect your personal data in compliance with current Chilean regulations (Law No. 19.628 on the Protection of Private Life) and international data protection standards.
1. Data Controller
The controller of the personal data is:
Turismo Rays SPA
RUT: 76.053.189-8
Address: Avenida Providencia 1208, Office 1010, 10th Floor.
Contact email: contacto@Raysgotravel.cl
2. Data We Collect
We may collect and process the following data: Identification data: name, surname, RUT or passport.
Contact data: email address, phone number, physical address.
Travel data: destination preferences, dates, bookings, purchase history.
Payment data: only the information necessary to process transactions (we do not store card details).
Browsing data: cookies, IP address, device used, and usage statistics of our website.
3. Purpose of Processing
Personal data is used for the following purposes:
Manage travel quotations, bookings, and purchases.
Send confirmations, documentation, and assistance related to contracted services.
Provide customer service and after-sales support.
Communicate promotions, news, contests, and exclusive benefits from RaysGO Travel and Grupo Rays (with prior consent).
Comply with legal and regulatory obligations.
4. Legal Basis for Processing
We process your personal data based on:
Your express consent.
The execution of a travel services contract.
Compliance with legal obligations.
Legitimate interests to improve our services and user experience.
5. Data Retention
Data will be retained only for as long as necessary to fulfill the purposes described or as required by law.
6. Data Communication and Transfers
We may share your data with:
Tourism service providers: airlines, hotels, operators, and insurers.
Technology providers: booking systems, hosting, and payment platforms.
Competent authorities: when required by law.
In the case of international transfers, we will ensure that the receiving country provides adequate levels of data protection.
7. User RightsAs the owner of personal data, you have the right to:
Access the information we hold about you.
Correct inaccurate or incomplete data.
Request the deletion of your data when applicable.
Object to the use of your data for marketing purposes.
Request the portability of your data.
You can exercise your rights by writing to: contacto@raysgotravel.cl
8. Information Security
We apply appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, misuse, or disclosure.
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We use cookies to improve your browsing experience on our website, analyze traffic, and display relevant content. You can manage your preferences in your browser settings.
10. Changes to This Policy
RaysGO Travel reserves the right to update this policy at any time. Any changes will be published on our website and will be effective from the date of publication.